HP7525 error message one or more cartridges appear to be missing or damaged

[Boston7525]

I have an HP Photosmart 7525 with an error message "one or more cartridges appear to be missing or damaged" on the blue cartridge after installing a brand new HP cartridge and I am unable to print. I returned brand new HP print cartridges for another set of brand new HP print cartridges thinking I received a faulty product and it still did not resolve the issue. I have tried to clean the printer head and reinstall the cartridges to no avail. I have performed trouble shooting in terms of cleaning the cartridge heads inside the printer I see now damage or rouge ink. I shut it off and turn it back on. I read that it may be a software issue. Can you please help me to resolve this issue?

[A_Gayathri]

Hi @Boston7525,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet Pro 8025e-All-In-One Printer - N911a cartridges issue. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

1.   Open the cartridge drawer when the print head is all the way to the right.   This will cause the print head to transit slowly to the left.

2.  When the print head is in the approximate center of the printer, power down the whole printer, by shutting down power to the unit, at the level of the 'mains' or wall, by pulling the plug.  The print head is now accessible from both sides and the front.

3.  Locate a white lever on the right side of the print head, as you face the front of the printer.  This lever is about 5cm long. Carefully move this level towards you. This will release the whole print head including the cartridges, from any mechanical or electrical attachment to the printer.

4.  Carefully lift the print head, which is now free of any restraint, towards you and out of the unit.

5.  Prepare a kit of cleaning agents, including an isopropyl alcohol wash-down bottle, wipes, swabs, and a flat basin about 25cm x 25cm x 4cm.

6.  Remove all the cartridges.  And set aside.

7.  Look to see which transparent reservoirs in the print head do not have ink in them.  If you see one without ink, and the cartridge is good, clean the receptacle for that ink on the print head with a flow of alcohol, and the corresponding spout of that cartridge with a clear stream of alcohol. 

8.  Carefully rinse away the surplus ink built up on the print head with alcohol.

9.   Lightly wipe the print head nozzles with alcohol using a wipe approved for use on optics, e.g. very low lint.

10. Wipe all electrical contact.

11. Reassemble.

12. Power up.

13. Do a clean bootup of the system software, from internal memory.  This will cause the machine to forget the error code

14. Re-initialize the machine, and re-establish blue tooth links.

15. Print a test sheet, which will cause the print heads to re-align.

16. Go back to work.

please follow the steps mentioned in this document: HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Boston7525,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Photosmart 7525 error message one or more cartridges appear to be missing or damaged Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

1.   Open the cartridge drawer when the print head is all the way to the right.   This will cause the print head to transit slowly to the left.

2.  When the print head is in the approximate center of the printer, power down the whole printer, by shutting down power to the unit, at the level of the 'mains' or wall, by pulling the plug.  The print head is now accessible from both sides and the front.

3.  Locate a white lever on the right side of the print head, as you face the front of the printer.  This lever is about 5cm long. Carefully move this level towards you. This will release the whole print head including the cartridges, from any mechanical or electrical attachment to the printer.

4.  Carefully lift the print head, which is now free of any restraint, towards you and out of the unit.

5.  Prepare a kit of cleaning agents, including an isopropyl alcohol wash-down bottle, wipes, swabs, and a flat basin about 25cm x 25cm x 4cm.

6.  Remove all the cartridges.  And set aside.

7.  Look to see which transparent reservoirs in the print head do not have ink in them.  If you see one without ink, and the cartridge is good, clean the receptacle for that ink on the print head with a flow of alcohol, and the corresponding spout of that cartridge with a clear stream of alcohol. 

8.  Carefully rinse away the surplus ink built up on the print head with alcohol.

9.   Lightly wipe the print head nozzles with alcohol using a wipe approved for use on optics, e.g. very low lint.

10. Wipe all electrical contact.

11. Reassemble.

12. Power up.

13. Do a clean bootup of the system software, from internal memory.  This will cause the machine to forget the error code

14. Re-initialize the machine, and re-establish blue tooth links.

15. Print a test sheet, which will cause the print heads to re-align.

16. Go back to work.

Please follow the steps mentioned in this document: HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!