HP7720 Older generation cartridges

[GenuineEnquiry]

I have the same issue as Beanpoleuk ‎12-08-2021 03:47 AM. It is urgent. My printer is completely (illegally under Australian Consumer Law) bricked.

[Irfan_06]

Hi @GenuineEnquiry,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your ink cartridges.

Kindly refer to the steps from this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[GenuineEnquiry]

Hi @Irwin6. Thanks but if you read my post you would see I am having the same issue with blocked use of 'older generation cartridges' as many HP printer owners after the last firmware update. This is illegal practice in Australia under the relevant consumer legislation, not to mention completely contrary to any sustainability aspirations that HP purports to have. I would like to have my full set of now arbitrarily 'expired'  955 XL cartridges replaced so I can get on with printing with my (currently bricked thanks to this illegal practice) HP 7720 printer. Other forum members have received replacements for the same issue. I would like to have a replacement arranged asap as I have now spent upwards of 7 hours in discussion about this issue and am awaiting 3 escalated callbacks that have not occurred - I am a small business and this is unacceptable.

[Irfan_06]

Hi @GenuineEnquiry,
 

I see that you are having an issue with using the old-generation ink cartridges on your printer and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[GenuineEnquiry]

I have already spoken to phone support and escalated the case. Also through Whatsapp. In both cases I was assured I would receive a callback from a line manager as the issue required escalation. I have not received any of the promised callbacks/emails/messages so I can only assume that HP provides no customer support for their customers with this issue and hopes they will just disappear. I have spent 8+ hours trying to resolve this issue in total as of today. I will be purchasing another printer brand and leaving reviews as to the a/ illegal consumer practices HP is engaged in and b/ complete lack of regard for sustainability practices. This issue could have been resolved easily but as it's been handled so incredibly poorly it's very evident that HP employs an 'ignore and hope it goes away' customer experience policy. I'm extremely  disappointed.

[Irfan_06]

Hi @GenuineEnquiry,

I am sorry for the inconvenience and the trouble you are going through.

The support here is limited and you will have to get in touch with the HP phone support team again with the same escalation to  assist you further.

Take care and have a great day ahead!

Irwin6

HP Support