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‎09-07-2022 07:12 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

A recent firmware upgrade now prevents me from using non-HP genuine 952 ink cartridges.  How can I downgrade the firmware so that I can continue to use the cartridges that I have been using successfully , with no problem, for several years.

Category:
8 people had the same question
1 REPLY 1

‎09-12-2022 11:43 AM

HP Recommended

Hi @AHJDJ,

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

Update the printer firmware-

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping


ANAND_ANDY
I am an HP Employee

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