HP7855 does not print true black

[Zara13]

I've tried everything I can think of and find to do.  My printer does not print true black from any source.  Every print comes out with a bit of a sort of purple tint...definitely not black, white, and gray.  Help please!  Thanks

[Betty0610]

@Zara13

Welcome to the HP Support Community.

Does this happen while copying too?

Try the steps from here: https://support.hp.com/in-en/document/c05541385

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Zara13]

Sorry for the delay, I had to wait for more cartridges.  No it does not copy or print in true black, grey or white.  Everything has a red to almost purplish cast to it.  I went through the document and did everything with no difference.  Please note..if I did not mention it..I did not have this issue with my older HP printer but I sure do with this new one.  I am concerned enough to not continue with my printing project until I have another printer....but if I have to buy another it will not be an HP.  I have always used HP for my photos and color work.  

[sandytechy20]

@Zara13

This seems t be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.