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HP7855 does not print true black

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HP 7855
macOS 10.15 Catalina

I've tried everything I can think of and find to do.  My printer does not print true black from any source.  Every print comes out with a bit of a sort of purple tint...definitely not black, white, and gray.  Help please!  Thanks

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@Zara13

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try the steps from here: https://support.hp.com/in-en/document/c05541385

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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Sorry for the delay, I had to wait for more cartridges.  No it does not copy or print in true black, grey or white.  Everything has a red to almost purplish cast to it.  I went through the document and did everything with no difference.  Please note..if I did not mention it..I did not have this issue with my older HP printer but I sure do with this new one.  I am concerned enough to not continue with my printing project until I have another printer....but if I have to buy another it will not be an HP.  I have always used HP for my photos and color work.  

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