HP8610 printer ink problem

[ALG7227]

I have an HP8610. I am installing new ink cartridges and keep getting the message that one or more

cartridges appear to be damaged. I’ve removed and reinstalled and I get the same message. What should I do now?

[zoey7886]

@ALG7227, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP8610 Ink Cartridge Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP8610 printer continues to display a message indicating that one or more ink cartridges appear to be damaged, despite reinstalling them, follow these steps to resolve the issue:

Check the Ink Cartridge Type: Ensure that you are using the correct ink cartridges for your HP8610 printer. Using non-compatible cartridges can cause error messages.

Inspect the Cartridges:

• Make sure the cartridges are free from physical damage. Check for any cracks or leaks.
• Examine the electrical contacts on the cartridges and the corresponding contacts inside the printer for dirt or residue, which can affect connectivity.

Clean the Contacts:

• Use a lint-free cloth or a cotton swab slightly dampened with distilled water to gently clean the electrical contacts on the cartridge and inside the printer.
• Avoid touching or cleaning the ink nozzles as this may damage the printhead.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about a minute, then plug it back in and turn it on.
• Check whether the issue persists after resetting the printer.

Inspect the Ink Cartridge Slot: Sometimes debris or a foreign object inside the cartridge slot can cause errors. Check and clean the slot if necessary.

Try a Different Cartridge: If you have a spare cartridge available, try inserting it to determine if the problem lies with the original cartridge.

Update Printer Firmware: Ensure your printer’s firmware is up to date, as updates may contain fixes for known issues.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[ALG7227]

Unfortunately this did not work. When I initially installed the new HP Ink, my printer did recognize the new cartridges, and after going through a re-set, came back with the message of one or more cartridges being damaged. Then I did try to clean with swab & alcohol, turned off printer to try again, but got the same message. Should I go to the next step of taking out the print head, and attempt to clean it? What’s the best solution to use…alcohol and/or distilled water? I gather a replacement of the print head costs almost as much as buying a new printer….?

[Garp_senchau]

Hey @ALG7227,

I’m sorry to hear you're experiencing issues with your HP 8610 printer. I understand how frustrating this can be. I’d be happy to help you troubleshoot further.

I suggest you refer to this guide for further troubleshooting steps: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,