HP8710 - I had to do a hard reset but now I cannot go past - Cartridge cannot be used until enrolled

[Ph2019]

Hi,

I had to do a hard reset on my printer due some errors I was getting. Now the printer screen keeps showing the following error and won't let me print or use the printer. I am enrolled to HP Instant ink and have current subscription but can't get past this screen - any solutions please? 

'Cartridge cannot be used until enrolled in HP instant ink'.

[A_Gayathri]

Hi @Ph2019,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error message you're encountering indicates that your printer's cartridges are not being recognized as enrolled in the HP Instant Ink program. This can happen after a hard reset. Here are some steps you can take to resolve this issue:

Restart the Printer:

• Turn off your printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.

Reconnect to HP Instant Ink:

• Make sure your printer is connected to the internet.
• On the printer's control panel, navigate to the "Setup" menu.
• Select "HP Web Services" or "Instant Ink".
• Follow the on-screen instructions to re-enable HP Web Services.

Reinsert the Cartridges:

• Open the printer's ink cartridge access door.
• Remove the ink cartridges.
• Gently clean the electrical contacts on the cartridges and in the printer with a lint-free cloth.
• Reinsert the cartridges and close the access door.

Re-enroll in HP Instant Ink:

• Log into your HP Instant Ink account from your computer or mobile device.
• Check the status of your subscription and make sure the printer is correctly enrolled.
• If necessary, follow the instructions to re-enroll the printer.

Update Printer Firmware:

• Ensure your printer has the latest firmware.
• Go to the HP support website and search for firmware updates for your HP OfficeJet Pro 8710.
• Download and install any available updates. Update the firmware on an HP printer

Refer to this document: HP OfficeJet Pro 8710 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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