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‎01-12-2021 09:18 AM

HP Recommended
Product: HP 8725
Operating System: Microsoft Windows 10 (64-bit)

Any work around the firmware issue with it not allowing you to use refilled cartridges?  Can we access the old firmware that worked great with refilled cartridges?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2021 08:35 AM

HP Recommended

SHAME ON HP.  Hello EPSON.  

View solution in original post

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4 REPLIES 4

‎01-12-2021 10:28 AM

HP Recommended

Forgot to mention.  Current firmware updated 10-20.  Also, tried to unplug printer & reset but still won't recognize full re-filled cartridge.  Cartridge protection is also selected to "off".

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‎01-16-2021 05:13 AM

HP Recommended

@Eggonz, Welcome to the HP Support Community!

 

I understand your concern. However, there is no option to downgrade the printer firmware.

 

For more info on this issue, kindly refer to - Dynamic Security Enabled Printers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎01-22-2021 08:35 AM

HP Recommended

SHAME ON HP.  Hello EPSON.  

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‎01-23-2021 11:42 PM

HP Recommended

@Eggonz

 

I'm sorry you feel that way. Keep me posted for any other assistance.

 

Happy to help!

KUMAR0307
I am an HP Employee

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