HP9019 touchscreen stuck showing Instant Ink not enrolled

[TonyO_East]

My HP 9019 touchscreen shows "Cartridge cannot be used until printer is enrolled in HP Instant Ink". When I touch the "Hide" button I get the screen to print an alignment page and the screen is locked up on that screen. The printer is enrolled in Instant Ink and had been working previously with the same cartridges. The printer Wireless is off with no way to turn it on; I have connected it directly to my router with Ethernet but still no good: my laptop (Microsoft Surface Pro 7) shows the printer offline. I have tried disconnecting power but no effect.

Help please!

[Nal_NR]

Hi @TonyO_East,

Welcome to the HP support community.

I understand that you are facing issues with cartridge errors. I'd like to help!

• Please follow the steps mentioned below.
  
  Check the ink cartridge numbers
• Make sure the cartridge model numbers match your printer and country/region.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Look at the cartridge labels.
• The printer is enrolled in Instant Ink. The cartridges should be marked "Instant Ink". The numbers on Instant Ink cartridges are different from standard cartridges, and Instant Ink cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see Cartridge cannot be used until the printer is enrolled messages, use HP's Virtual Agent for quick help, or go to HP Instant Ink support.
• The printer is NOT enrolled in Instant Ink. Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.
• Replace any incompatible cartridges.
• NOTE:
• HP+ printers require Original HP cartridges.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.
• Clean the ink cartridge electrical contacts
• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.

• Wipe the copper-colored contact on the cartridge with a lint-free cloth.

• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Replace the problem ink cartridge

• Installing a new cartridge can resolve ink-related errors.
• Obtain a replacement cartridge.

The printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

The printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

NOTE:

• If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
• Repeat these steps to replace any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in the Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @TonyO_East,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂