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‎05-31-2025 08:04 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

I just tried to replace one of my HP952XL  cartridges with an HP Cartridge (not a generic) and the printer will not accept it stating it is an older version of the 952 cartridge, but that the cartridge might work in older models of the printer.  While the cartridge is older (it was an extra box of cartridges I just discovered),  how can the HP Printer software reject an authentic HP  cartridge number that that they state is compatible with the printer? 

 

One more reason why this HP printer will be my last HP product. 

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2 REPLIES 2

‎06-01-2025 04:00 AM

HP Recommended

Check the expiration date on the ink cartridge, the latest printer firmware prevents using expired ink.




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‎06-04-2025 07:15 PM

HP Recommended

Thanks Valsimot.  I figured there was new uploaded firmware to the printer that HP. It's unacceptable for HP to control printers to that level, especially when it is obviously a feature added solely to make their customers purchase more of their cartridges. 

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