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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-03-2026 02:49 PM

HP Recommended

HP Officejet Pro 8600.

ErrorMsg: problem with printer or ink system.

All I did was replace an empty ink cartridge with new HP cartridge.

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1 person had the same question
8 REPLIES 8

‎05-04-2026 01:33 PM

HP Recommended

Hello @North_East, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Officejet printer.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let confirm if the printer is Officejet Pro 9600 or 8600 so that we can assist you further?
 

Take care and have an amazing day! 

I'm an HP Employee.


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‎05-04-2026 02:25 PM

HP Recommended

My printer is HP 8600.

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‎05-04-2026 02:41 PM

HP Recommended

Thank you so much for your response @North_East 

 

Could you please let us know which cartridge or the number used as a replacement?

 Take care and have an amazing day! 

I'm an HP Employee.


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‎05-05-2026 10:07 AM

HP Recommended

I tried 2 boxes of HP 951 as replacement. Warranty date on cartridges 2027/10. None of them worked. I talked to HP Support who had me try holding power button while disconnecting power from printer. The doing opposite to power back on. Nothing worked. Told my printer was out of support and tried multiple times to get me to buy the printer subscription for $7.99 / month. No thanks!

 

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‎05-05-2026 11:03 AM

HP Recommended

Thank you so much for your response. @North_East 

 

Could you please let us know which cartridge box were you replacing out of the four or is it the entire set of cartridges to assist you further?

 Take care and have an amazing day! 

I'm an HP Employee.


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‎05-05-2026 12:16 PM

HP Recommended

HP 951 are the three color cartridges. I tried 1 replaced, 2 replaced and all three. Never changed the black HP 950. All new cartridges produced the error. Putting the old empty HP 951 cartridges back into printer did not give me the error message just the empty cartridge message says to replace.

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‎05-06-2026 06:54 AM

HP Recommended

@North_East I have sent you a private message requesting the necessary information to look into your case.

Please check your inbox and provide the requested details there.

 

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.

 

Take care and have an amazing day! 

I'm an HP Employee.


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‎05-06-2026 09:26 AM

HP Recommended

My inbox is empty.

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