HPOJP 8625 Print Head Error

[GAE6]

My Officejet Pro 8625 error noted that the print head failed.

I ordered a new one (HP) and installed it - at the same time I noted the black cartridge seemed light and I replaced it with a new one (950XL).

Upon restarting the printer new error: 'One of the 3 color cartridges failed' - this seemed unusual as they were all new within a week and worked fine in the previous print head. However, I replaced them, one at a time (each time one of the colors disappeared).

Upon changing out all the cartridges the screen again reads: "Missing or Failed Printhead"  The printhead appears to be missing, not detected, or incorrectly installed.  Error code: 0xc19a0023 (the same error that I ordered the replacement print hear for).

I've pulled the printhead out to check it several times and I can see nothing incorrect about its installation and fit.

Please advise!

[Nal_NR]

Hi @GAE6,

Welcome to the HP Support Community. 

I'd like to help!

Update the firmware

Please refer to the documents below and perform the steps and see how it goes. 

Print head error: Click here

For low ink errors: Click here

For print quality: Click here

Hope this helps! Keep me posted for further assistance.
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