HPTangoX printer change region

[Blues127]

Hello,

I have recently moved from HK to UK with my HP Tango X printer. I bought HP 804XL ink in HK but I can’t find this in UK, and I cannot register the instant ink with my printer in UK.  I found online and in other forums that my printer has to change the region code to use Europe edition ink. Can anyone help me to change the region code so that my newly bought Tango X can be used? Thank you very much!

[Irfan_06]

Hi @Blues127,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with moving your instant ink account to another country.

Instant Ink accounts are linked to the country/region of your HP account.

• To change the country/region for a printer in Instant Ink, add the printer to a different HP account that is in the desired country/region.
• Cancel the original Instant Ink account to prevent continued billing. Enrolling the printer in a new account does not automatically delete the old account.
• HP Instant Ink Platinum: The service is only available within the continental United States. If you move out of the service area, your subscription is cancelled and you may be charged an early cancellation fee.

Refer to this video link to Cancel the Instant ink subscription.

Refer to this link to re-enroll in instant ink for the new country once again.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Blues127]

Hello Irwin6,

I’m not changing my instant ink account to another country, but to change the region code of my TangoX printer from HK to UK. 
can you help?

I moved from Hong Kong to UK.

I have the ink cartridges from HK (HP 84XL)

my printer is connected to WiFi and can be used in UK with the ink cartridges from HK.

HP smart app was installed in my MacBook.

The operating system is Mac and printer model is HP Tango X (serial number TH125641HX).

Since I’m using Apple MacBook, the HP Smart App is not showing up any region reset screen, so please help. Thanks.

[Irfan_06]

Hi @Blues127,

Thank you for sharing the above information.

I see that you are looking for help with a regional reset on your Printer.

Please find the supported ink cartridge to be purchased in your region from the below image.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Blues127]

Hello Irwin6,

Yes, i have the ink cartridges for both regions.

My printer is connected wirelessly.

I have HP smart app but have no driver installed in my MacBook. I checked HP web site, that’s no driver needs is I have HO smart all, right?

1) The operating system is Mac.

2) printer model is HP TangoX

Thanks a lot.

[Irfan_06]

Hi @Blues127,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Blues127]

Thanks Irwin6,

I tried but can’t do the step 3 below.  I press and hold the Ctrl + Shift, and then right-click on the HP Smart logo, but no region reset screen opens. Can you please check and help. Thanks a lot. 

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo. The region reset screen opens.  

thanks,

Blues127

[Irfan_06]

Hi @Blues127,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support