Have a line on my pages that I copy

[Swimpool]

I have a line going on my pages when I copy

[Max3Aj]

@Swimpool, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

A line appearing on copies (but not on prints) from your HP OfficeJet Pro 9025e typically points to an issue with the scanner glass or ADF (Automatic Document Feeder) rather than a software or driver problem.

Identify the source of the line:

Copy from the flatbed scanner

• Open the scanner lid.
• Place a clean document directly on the main glass (flatbed).
• Make a copy.
• If the line disappears, the problem is with the ADF scanner strip.
• If the line persists, the problem is with the flatbed scanner glass.

Fix: Clean the scanner glass and ADF strip

What to clean:

• Flatbed glass (main glass area)
• ADF scanner strip — this is the narrow glass strip (usually on the left or right side of the main glass) used when scanning/copying through the document feeder.

How to clean:

1. Power off the printer.
2. Use a lint-free cloth dampened with glass cleaner or distilled water.
3. Wipe the entire scanner glass and ADF strip.
4. Dry with a clean lint-free cloth.
5. Check for any stuck debris, ink marks, correction fluid, or dirt—even tiny specks can cause lines.

Optional: Check if it's a hardware issue

If the line still appears after cleaning:

• Try scanning to a PC (instead of copying). If the line shows in the scan too, it's definitely a scanning issue.
• Run the HP Print and Scan Doctor to rule out other issues (though it's less helpful for physical scanning artifacts).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support