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‎01-08-2024 03:57 PM

HP Recommended
Product: 6978

I have an HP 6978 all in one printer that has black and color printing.  I cannot get the printer to print color at all.  All printer cartridges have been replaced in the last few days with genuine HP colored ink cartridges.  The printer will print zero color to a page.  I have followed every single troubleshooting step that I can find on HP support pages / conversations and am still having zero success.  I have tried to delete drivers and download again, have tried to clean the printer head via maintenance 10 times, have gone thru the alignment steps to confirm, have cleaned the smear option, etc.  etc.  

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1 REPLY 1

‎01-12-2024 09:13 AM

HP Recommended

Hello All,

 

I still need help, please!!!  I'm out $56 of HP ink and have a printer that won't do anything.  It's quite frustrating that HP doesn't have any actual direct technical support that you can live message with / speak with.  

 

Thank You.

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