Having trouble setting printer up to scan. Tried setting up to go to OneDrive. Result no file?

[Lightwine]

Tried setting up scanning to OneDrive.  Do not know where it went.   Need help setting up scanning.  3 hours screwing around today and an hour yesterday.   HP.com/callme sends to three options.  Chat is useless.  Call and call me back does not work.   

[Kuroi_Kenshi]

Hi @Lightwine,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

I Understand that you're having trouble setting up your printer to scan

Try these steps:

Verify Network Connection

Ensure your printer is connected to the same network as your computer. You can check the network status from the printer’s control panel.

Install HP Smart App

Download and install the HP Smart app from the Windows Store.

Configure OneDrive in HP Smart App

1. Open the HP Smart app and select your printer.
2. Navigate to the Scan function.
3. Select Save under the Save Options.
4. Choose Add Account, then select OneDrive.
5. Follow the prompts to sign in to your OneDrive account and grant necessary permissions.

Set Up Scanning Preferences

1. Position the document to be scanned on the scanner glass or in the document feeder.
2. Open the HP Smart app, go to the Scan function and adjust the scan settings as needed (color, resolution, etc.).
3. Press Scan.

Save and Access Scanned Files

1. After scanning, select Save and choose OneDrive as the save location.
2. Confirm the file name and destination folder in OneDrive, then save.

Troubleshooting Tips

If your scanned files aren't appearing in OneDrive:

• Check the OneDrive sync status on your PC to ensure it's working correctly.
• Verify that the scanned files are saved in the desired OneDrive directory.
• Check for any error messages in both the HP Smart app and OneDrive app.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Lightwine]

Thank you.  What I did learn out of this effort is do not expect to get a response from Tech Support until late afternoon.  I appreciate your response.  Sorry but I do not understand it.  Between two Tech Support reps they got me set up and it was more than in your response.   Afterwards I received a bunch of follow up calls to confirm I was in good shape, which was nice.  I just do not understand the help website to talk to a representative for a "call" or "call back" and the buttons do not respond.  Basically the site was down until late afternoon.   Anyway we are up and running now.