Help! Just inserted new ink cartridges and now printer won't work

[Tinam86]

Put in new ink cartridges but now printer is not working. The information light keeps flashing amber. If I remove the black ink cartridge I am able to print. But if thier both in i cant print anything. Ant suggestions. Never had this problem before.

[Raj_05]

Hi @Tinam86,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP DeskJet 2710 All-In-One Printer after installing new ink cartridges, there are a few potential solutions you can try.

• Check for Protective Tape: Ensure that you removed any protective tape or seals from the new ink cartridges before installing them. Sometimes, these tapes can interfere with the cartridge functionality.
• Reinstall Cartridges: Take out both the black and color ink cartridges, double-check they are correctly installed, and then reinsert them firmly into their respective slots. Make sure they are securely in place.
• Clean Contacts: Check for any dirt or ink residue on the metal contacts of the cartridges and the corresponding contacts inside the printer. Gently clean them with a lint-free cloth.
• Reset the Printer: Turn off the printer, disconnect the power cord, and wait for a few minutes. Reconnect the power cord and turn the printer back on. This action can sometimes resolve temporary glitches.
• Update Firmware/Software: Visit the official HP website and check for any firmware or software updates for your printer model. Updating the printer's firmware can resolve compatibility issues and improve overall performance.
• Check for Error Messages: If there are any error messages on the printer's display or your computer, take note of them. These messages can provide valuable information about the issue.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support