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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Photosmart C4780
Microsoft Windows 10 (64-bit)

Hi.

Can anyone help please. I installed a new colour cartridge today (official HP ink). I printed four pictures that came out perfect, but when I tried to print a fifth, the picture was unrecognisable . I followed all of the usual instrutions for cleaning but still no good.

I make memorial candles, so the pictures and text need to be perfect, but the cartridge doesn't seem to be printing the exact colours now.

Can anyone help. If not, can anyone recommend the best quality all in one printer that has the best quality printing, preferably inkjet.  I purchased a canon as a back up, but I find that the definition in peoples faces was lost when printing.

1 REPLY 1
HP Recommended

@BATB79, Welcome to HP Support Community!

If you have already performed the steps from the document Fixing Print Quality Problems for the HP Photosmart C4600 and C4700 All-in-One Printer Series and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.