Hi, we recently purchased an Envy 6000. Worked perfectly well on the ink cartridges which came with

[Rohan_007]

Hi, we recently purchased an Envy 6000e. Worked perfectly well on the ink cartridges which came with the printer, have just received the new shipment of cartridges. We have tried to put in the colour one but it’s coming up with error. We checked to make sure they are the correct ones sent, they seem to be - the ones which came  with the printer were smaller versions .

The difference between new and old cartridge is size , the one we got with printer are small and new received after instant ink supply is bit big.

Its been 3 three days without access to printer during emergency.

[Betty0610]

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

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@Rohan_007