Horizontal lines M281fdw

[Roderos]

Hello everybody

Can you please suggest what might be the cause of horizontal lines issue?
It looks like a white lines, but not sure. See attached

[Sneha_01]

Hi @Roderos,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Horizontal lines on printouts from your HP LaserJet Pro MFP M281fdw can be caused by several issues. Here’s a step-by-step guide to diagnose and resolve the problem:

1. Check the Toner Cartridges

• Inspect Toner Cartridges: Open the toner cartridge compartment and ensure that the cartridges are properly seated.
• Remove and Reinstall: Carefully remove and reinstall the cartridges to ensure they are seated correctly.
• Check for Damage: Look for any physical damage or defects in the toner cartridges.

2. Examine the Drum Unit

• Inspect Drum: The drum unit is responsible for transferring toner onto the paper. Check it for any damage or wear.
• Clean Drum: Gently clean the drum with a soft, dry cloth if it appears dirty. Avoid using liquids or abrasive materials.

3. Perform a Printer Calibration

• Calibration: Run a calibration or alignment procedure from the printer’s control panel. This can help correct issues related to image quality.
  • Go to Settings on the printer’s control panel.
  • Find Tools or Maintenance options and select Print Quality or Calibration.

4. Check Print Settings

• Print Quality Settings: Ensure that the print quality settings are appropriately set. For best results, select a high-quality setting in the print dialog box.

5. Run a Test Print

• Test Page: Print a test page or a diagnostic page from the printer’s control panel. This can help identify if the issue is with specific types of documents or graphics.

6. Check for Toner Smearing

• Toner Smearing: If the lines are smudged or smeared, it could indicate a problem with the toner cartridge or the fuser unit.
  • Check the fuser unit for any toner build-up or damage.

7. Update or Reinstall Printer Drivers

• Update Drivers: Visit the HP support website to download and install the latest drivers for your printer model.
• Reinstall Drivers: Uninstall and reinstall the printer drivers to ensure there are no software-related issues causing the problem.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support