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‎02-08-2021 03:12 PM

HP Recommended
Product: HP OfficeJet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

Color.jpg

I already ran Printer Maintenance: cleaned the printhead twice, aligned the printhead, and did clean smear. Nothing has changed. Can anyone advise me as to how to fix this issue?

Category:
3 people had the same question
4 REPLIES 4

‎02-08-2021 03:15 PM

HP Recommended

Color.jpg

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‎02-08-2021 03:27 PM - edited ‎02-08-2021 03:32 PM

HP Recommended

The cyan (blue) printhead is dirty or clogged. You may need to run the printhead cleaning several times. Keep the pages that show the image defect in case the printer is under warranty.

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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‎02-08-2021 05:56 PM

HP Recommended

Thank you. I will try running it a few more times.

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‎02-08-2021 06:09 PM

HP Recommended

I just cleaned the printheads 3 more times with the same result. The printer is telling me if the print quality is unsatisfactory try replacing the printhead. I got this printer in September and thought I had a one-year warranty, but they are telling me the warranty has expired.

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