How Can I Get My HP Officejet 7740 Region Reset to USA?

[AzimAli]

When I installed the new cartridges 952 in my printer, it show "Incompatible Cartridges" and  "The indicated cartridges are not intended for use in this printer".   I need to reset my printer region to USA so I can use the existing 952 cartridges. 

[Betty0610]

@AzimAli

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

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Thanks!

Have a great day!

[AzimAli]

Thank you for your help. All the cartridges are from USA region. So, kindly let me know how to reset the region. Thx,

[Betty0610]

Please confirm if you meet all the criteria's mentioned.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!

[AzimAli]

Yes, I meet all the criteria mentioned. Please send me the link of the software that I need to install on my pc, and the procedure to reset the printer region.

Thank  you 

[Betty0610]

You can install the HP Smart App: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-7740-wide-format-all-in-one-printe...

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[AzimAli]

Hi, I downloaded the software and used it to change the printer region to USA. Then, I removed the new cartridges from the printer and re-installed them. But, still I get the same incompatibility message on the printer. I also tried to reset the printer to its factory setting, and this did not resolve the issue. So, what do I need to do? Thank you for the continued support. Regards,

[Betty0610]

Use the HP Smart App to do the below:

1.) Connect the printer via USB:

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

Use the "Copy to Clipboard" feature to paste the values here and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day