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‎08-06-2022 10:35 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

How can I back out of the firmware on my HP 6970, It was updated Jul 15 without my authorization. Since the HP warranty expired, I don't want to pay for service. I'd rather buy a new printer.

 

Category:
1 person had the same question
1 REPLY 1

‎08-07-2022 02:40 PM

HP Recommended

HP have a habit of leaving only the most current firmware on their web-site. Any previous firmwares are deleted - finding previous revisions (and knowing that they come from a reliable source - even more difficult).

 

If you can find a valid previous firmware the you can re-install it. I tried re-installing one last week which must have been for a different region and it wouldn't let me install it.

 

Once you're upgraded you pretty well stuffed - there is a link which take to you some systems from 2016 which you can turn DS (Dynamic Security - that's French for you can only use HP Cartridges) off but when I went to the page I coudn't find the firmware.

 

Synamic security pages are here  https://support.hp.com/us-en/document/c05308850 - ?

https://support.hp.com/gb-en/document/c05310148?openCLC=true - both pages don't seem to offer any meaningful solutions.

 

This solution below has fixed my problem but please note this is for Windows 10 on a HP 7720 in the UK.

CAVEATS - You do this at your own risk - I was happy to turn my Printer into a plant plot holder if it didn't work...

 

Please note from previous experience, factory resets will not fix, you will not neccesarily be able to install an old firmware patch for the same class of printer from another part of the world which is maybe why my old firmware didn't allow me to select the printer. Note the downgrade takes some time, leave it the hell alone and don't interrrupt it, it resets it big time - you have to select language and location (English UK in my case), It goes through a long printer maintenance routine , Tells you the cartridge is depleted, and it may be counterfeit and HP won't warranty usage of it, It then calibrates the printer (sounds very ill but patience is required and you OK  through the screens). Obviously at the printer update options screen you select do not check, turn off HP data collection (your on you own by this point anyway...) and ignore visitng 123.hp.com and you're in business.

 

Note this worked for me but might turn your box into a flowerpot - it's at your risk...

 

Then download is located here

https://www.cartridgeworld.co.uk/hp-firmware-downgrade-for-printers-using-hp-953xl-hp-903xl-ink-cart...

This seems to cover the following printers:

 

HP 903XL Ink Cartridge Printers

HP 953XL Ink Cartridge Printers

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