How can I get a refund for a defective cartridge

[rtcary1]

I was helping a neighbor with her printer that was streaking the black while printing. After many tries of correcting smear and alignment, I replaced the black cartridge with a new HP black. Problem solved. What should I do with a defective cartridge (it showed "full")?

[A_Gayathri · Accepted solution]

Hi @rtcary1, 

Welcome to the HP Support Community

I understand you are looking for a refund for a defective cartridge. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support