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HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 11

Hello, 

 

I purchased an Officejet Pro 8710 printer.  The setup cartridges included with the printer were damaged and leaking ink.  I am unable to complete the setup of this printer because although I have purchased and installed new cartridges the display on the printer is directing me to install setup cartridges.  Can i purchase these from somewhere, or is there a workaround for this issue?  

 

Thanks, 

Jim

1 REPLY 1
HP Recommended

One of these secret handshake hidden menu videos will work. Let me know which one does

This bypass works with and this is another video

 

Watch the location where the finger touches the screen


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