How can I speak with a live agent

[Cyd57]

I need to speak with someone in regards to your over priced dried out cartridge. I am looking for replacements as my printer will not function without one.

If this is not possible I will have no choice but to buy a new printer (not from HP)

I have always been an HP printer user, however this situation is causing me to reconsider.

Thank you

Cyd
Edited

[VikramTheGreat]

Hi @Cyd57,

Welcome to the HP support community.

Thank you for reaching out. We’re truly sorry to hear about your experience with the ink cartridge and completely understand your frustration, especially as a long-time HP user. Your satisfaction is important to us, and we’re here to help resolve this quickly.
 

To better assist you and determine the best possible solution, we kindly ask that you send us a private message with the following:

• 📌 Printer serial number
• 📸 A clear photo of the ink cartridge (showing the label and condition)
• ⚠️ A screenshot or photo of the error message displayed on the printer

Once we receive this information, we’ll investigate further and guide you toward a resolution.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support