• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-20-2025 04:41 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer

Eco ink cartridges

Reply
1 REPLY 1

‎05-22-2025 08:22 AM

HP Recommended

Hi @34BideArm,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Verify Cartridge Authenticity

Ensure the cartridges are genuine HP ink cartridges compatible with the HP OfficeJet 8015e. Using authentic HP cartridges helps to avoid compatibility issues.

2. Clean Cartridge Contacts

  1. Turn Off Printer: Turn off the printer and unplug it from the power source.
  2. Remove Cartridges: Open the cartridge access door and remove the problematic ink cartridges.
  3. Clean Contacts: Use a lint-free cloth lightly moistened with distilled water or isopropyl alcohol to clean the copper contacts on the cartridges and the corresponding contacts inside the printer.
  4. Allow to Dry: Allow contacts to dry completely.
  5. Reinsert Cartridges: Reinsert the cartridges into the printer.
  6. Restart Printer: Close the access door, plug the printer back in, and turn it on.

3. Reset the Printer

  1. Turn Off Printer: Power off the printer and unplug it.
  2. Wait: Wait for at least 60 seconds.
  3. Plug In and Turn On: Plug the printer back in and turn it on.

4. Perform a Firmware Update

  1. Visit HP Support:
  2. Download Firmware: Download the latest firmware update for your printer.
  3. Install Firmware: Follow on-screen instructions to install the firmware update.

5. Check Cartridge Compatibility

Make sure you are using the correct cartridge model for the HP OfficeJet 8015e. The correct cartridges are typically the HP 910 or HP 910XL series ink cartridges.

6. Reinstall the Cartridges

  1. Remove Cartridges: Take out the problematic cartridges from the printer.
  2. Power Cycle: Turn off the printer, wait for a few seconds, then turn it back on.
  3. Reinsert Cartridges: Reinsert the ink cartridges and ensure they are seated properly.I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.