• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-11-2024 12:20 PM

HP Recommended

How do I change cartridge protection settings on my HP Pro 8025e? “Cartridge rejection “

Category:
1 REPLY 1

‎07-13-2024 01:50 PM

HP Recommended

Hi @Jeff1-_,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

To change the cartridge protection settings on your HP OfficeJet Pro 8025e and address the "cartridge rejection" issue, follow these steps:

Step 1: Access the Printer's Control Panel

  1. Turn on the Printer: Ensure your printer is powered on.
  2. Go to Settings: On the printer's touchscreen, tap the Setup (gear icon) or Settings option.

Step 2: Find Cartridge Settings

  1. Select Printer Maintenance: Look for an option like Printer Maintenance or Tools.
  2. Go to Cartridge Protection: Find Cartridge Protection or Cartridge Settings in the menu.

Step 3: Change Cartridge Protection

  1. Disable Protection: If the cartridge protection is enabled, you should see an option to Disable it. Select this option to turn off cartridge protection.

Step 4: Confirm Changes

  1. Save Changes: Make sure to save any changes you made before exiting the menu.

Step 5: Restart the Printer

  1. Restart: After making changes, it’s a good idea to restart the printer to ensure the settings take effect.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.