How do I clean cartridges?

[Jen92]

I can’t work out how to clean the cartridges in my printer. On the support page it says to press the down arrow on the printer - select tools (there is no down arrow or menu on the printer?!) please advise. My prints are full of faint lines and bits of text are missing. Thank you

[Kumar0307]

@Jen92, Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not good. Let us try these steps to resolve this issue:

Check the ink levels and replace any low/empty ink cartridges. Make sure you are using HP ink cartridges.

Perform the steps mentioned in this document - Color or Black Ink Not Printing

Clean the ink cartridges up to 2 times and print a test page to check the result.

Hope this helps! Keep me posted. 

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