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‎03-16-2024 05:26 PM - edited ‎03-16-2024 05:27 PM

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The printer is printing blue vertical stripes, sometimes the lines are quite heavy. It is my understanding that the printheads need to be cleaned. I found some instructions online, but my settings didn't show the same settings/options, so I was not able to complete the process.  Any help would be greatly appreciated.

 

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‎03-17-2024 12:36 PM

HP Recommended

There are no printheads in the laser printer.  If you have vertical stripes in only one colour then you need to replace that colour toner cartridge with a new one.




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‎03-17-2024 12:36 PM

HP Recommended

There are no printheads in the laser printer.  If you have vertical stripes in only one colour then you need to replace that colour toner cartridge with a new one.




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‎03-17-2024 01:50 PM

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Thank you very much for taking your time to educate me. This explains everything and now I know. This is my first laser printer and the first time I've encountered this problem. It's unfortunate that none of the HP literature include the striping in their troubleshooting procedures.

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