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‎12-06-2022 08:45 AM

HP Recommended
Product: Office Jet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

on the Community one suggestion was to do a "Clean Boot Up of the system software, from internal memory"....  How is that done? 

History of problem: Got the above error first on the Black Cartridge, and replaced it. The printer then sent the same error saying the Yellow cartridge was damaged, replaced it, but can not get past that error. I've cleaned all the printhead, cartridge and carrier electrical contacts with alcohol.  I have done the power removal/reset techniques listed but to no avail.

Category:
3 REPLIES 3

‎12-09-2022 06:12 AM

HP Recommended

@Rick4657

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue and require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-09-2022 06:37 PM

HP Recommended

Thank you for your reply.  In trying to follow up, one recommendation was to do a 'hard reset'.  Following the procedure given I was able to perform a medium (?) reset, but now my printer shows the error message "one or more cartridges appear to be damaged. Remove them and replace with new cartridges."  but when I open the cover, the print head stays on the far right, cartridges are not accessible. I can not get to the Home Page . Help

Was this reply helpful? Yes No

‎12-12-2022 09:29 AM

HP Recommended

@Rick4657

 

This could be a hardware issue and require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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