How do I determine which ink cartridge needs replacing -- black or tri-color? on my HP Envy 6552e

[Richwms]

How do I determine which ink cartridge needs replacing -- black or tri-color? on my HP Envy 6552e

[Max3Aj]

@Richwms, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. To determine which ink cartridge (black or tri-color) needs replacing on your HP Envy 6552e All-in-One Printer, follow these steps:

Method 1: Using the Printer Control Panel

1. Turn on the printer and make sure it's connected.
2. On the printer’s display, navigate to the Ink icon (usually a droplet symbol).
3. Tap it to view estimated ink levels for both cartridges.
   • The display will show separate levels for black and tri-color cartridges.
   • If one is low or empty, it will be indicated clearly.

Method 2: Using the HP Smart App/HP App (Recommended)

1. Download and install the HP Smart/HP App on your smartphone or computer.
2. Open the app and add your printer if it’s not already listed.
3. Tap on your printer’s name, then go to “Estimated Ink Levels.”
   • You’ll see a visual representation of ink levels for each cartridge.

Method 3: Using HP Printer Software (Windows)

1. On your PC, search for HP Printer Assistant and open it.
2. Select your printer, then click on “Estimated Ink Levels.”
   • This will show you which cartridge is low or empty.

Check HP printer ink or toner levels | HP® Support

HP DeskJet, ENVY 6000, 6400 printers - Replacing ink cartridges | HP® Support

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support