How do I fix my ink cartridge error?

[MsKitt55]

Received message to adjust cartridge. I released both ink cartridges, removed them, then replaced them both back to place (making sure they were seated correctly). I did this several times and kept getting the error. At some point an error said I was out of ink. I checked my account and was told my ink levels could not be read due to a cartridge error and to check to see if they need cleaning. ?? How??

[Kumar0307]

@MsKitt55, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. To assist better, install one ink cartridge at a time to identify the defective ink cartridge.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

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