How do I get a refund for an empty cartridge I just bought?

[Jonsson1994]

I went to Walmart today to pick up ink, came home, opened the cardboard box and the plastic around the cartridge was wide opened. I didn't know the Walmart and hp policy for returns so figured someone bought the ink and it was the wrong size cartridge. I go to try to use it and my printer gives me an error saying it was already registered and then I saw there was NO ink left in the cartridge. I went to Walmart, obviously, to try to return it and let them know it was empty so they don't package it again but I was told I couldn't return it and that I had to contact HP. I don't know how to get the right answers and yes, definitely a refund on my cartridge or now paperweight. Please help! 

[KrazyToad]

@Jonsson1994

Welcome to HP Support Community

I understand your concerns

Please contact HP Support in your region for replacement ink since the cartridges were empty

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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