How do I get a refund on a new but defective ink cartridge?

[Pauline1-_]

The hp ink cartridge I bought on amazon is defective but purchased over 30 days ago so they won’t refund.  How do I get a refund?

[Repairatrooper]

You need to go to support.hp.com and open a case there.

[Pauline1-_]

Thank you very much for responding.  I tried to submit a refund request online at hp.com but wasn’t successful after spending at least half an hour going to different links.  I did find a phone # but they are only open weekdays so I’ll call them tomorrow.  Thanks again for taking the time and effort to respond - very kind of you.  😊

[Pauline1-_]

I was able to find a phone number for hp and finally got a live person only after saying “agent, agent” because none of the options applied to ink cartridge refunds.  The rep was nice but kept me on the phone for 30 minutes, saying it would be easier if I was part of their Instant Ink program.  I told her I didn’t understand why itwas so complicated to get a refund, and that hp says they back their ink cartridges if they are used before the expiration period.  I said I could send the defective cartridge or a photo  to them for review if they wanted to look at it.  She said she needed to transfer me and then hung up on me!  She took my phone number earlier so she could’ve called back and reconnected me, if there was any real desire to help me.  It does make me wonder if this is all smoke and mirrors to avoid having to make a refund.  After all the hundreds of dollars we’ve spent on ink cartridges, it’s truly disappointing.  I won’t give up but do have a life and will have to try again later.

If you have any other suggestions, ‘Id appreciate them.  Just the fact that I was told to “open a case” with hp just to get a refund on an ink cartridge tells me they are trying to make it as complicated as possible.  Thanks, though, for trying to help me.

[Pauline1-_]

I’ve never been on this site so not sure how this works but another email was sent with the same response from Repairatrooper even though I had replied - maybe because I hadn’t hit the button about his response being helpful or not.  I just replied that, unfortunately, his response 

“open a case at hp.com” was not helpful.  As noted earlier, here is why it didn’t help:

I was able to find a phone number for hp and finally got a live person only after saying “agent, agent” because none of the options applied to ink cartridge refunds.  The rep was nice but kept me on the phone for 30 minutes, saying it would be easier if I was part of their Instant Ink program.  I told her I didn’t understand why itwas so complicated to get a refund, and that hp says they back their ink cartridges if they are used before the expiration period.  I said I could send the defective cartridge or a photo  to them for review if they wanted to look at it.  She said she needed to transfer me and then hung up on me!  She took my phone number earlier so she could’ve called back and reconnected me, if there was any real desire to help me.  It does make me wonder if this is all smoke and mirrors to avoid having to make a refund.  After all the hundreds of dollars we’ve spent on ink cartridges, it’s truly disappointing.  I won’t give up but do have a life and will have to try again later.

If you have any other suggestions, ‘Id appreciate them.  Just the fact that I was told to “open a case” with hp just to get a refund on an ink cartridge tells me they are trying to make it as complicated as possible.  Thanks, though, for trying to help me.