How do I get a refund?

[Mike1882]

I have recently cancelled my monthly subscription as I hardly ever print any documents. However, I have been paying a monthly fee and cannot recall the last time I received fresh ink cartridges.  Today I had an acknowledgement that my subscription has ceased, however there was no mention of refunding me any of my unused monthly instalments. How do I get my money back?

[Valsimot]

The HP  doesn't matter if you print or not, they charge you monthly for the number of pages you subscribed to. 

[Mike1882]

Thank you for responding to my message. I must be naïve but that strikes me as very unethical - I thought I was pre-paying in advance of needing a replacement cartridge. I cannot recall over the past few years when I’ve had a replacement cartridge - I’d taken to buying them from a local stationers as and when I needed one. Consequently I believed I had built up some unused “Credit” with HP and as the system isn’t benefiting me I expected to be able to have my money returned- in essence I’ve been paying and receiving nothing in return. Very, very disappointing.