How do I get a replacement for a defective ink jet cartridge

[wxyz12345]

Installed new hp63xl cartridge - printed alignment page that was not complete.  Did cleaning and still not working - printing was missing several areas.  Installed a different new cartridge at that one worked.  Cartridge warranty expires in 2024 - how do I send this back to HP and get a replacement.  (went to Staples first but they said to contact HP - have tried to get phone support but unable to do so 

[sandytechy20]

@wxyz12345 

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue,

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers