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‎04-30-2022 02:18 AM

HP Recommended
Product: HP ENVY 5546 All-in-One Printer
Operating System: Microsoft Windows 11

HP Envy 5546. Installed cartridge, says there is a fault. Ran through troubleshooting but nothing worked to fix the issue and I still cant print. Old cartridge operates correctly but not new one so obviously not a printer issue. Im  paying for Instant Ink service but cant see how/where to order a replacement cartridge that the virtual agent help thing says I am entitled to. I am unable to get a new cartridge sent out until problem resolved - Catch 22!!  I whatsapped the problem but no reply received. REALLY ANNOYING!!

1 REPLY 1

‎05-01-2022 07:29 AM

HP Recommended

@lovetoad

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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