How do I get cartridges with a non-HP chip to work in my printer?

[FrankRz]

I get an error message telling the printer will not print using cartridges without an HP chip.  The cartridge supplier send instructions how to shut off HP Cartridge Protection.

I have checked "OFF" in what I believe it where it is asking the question but the printer still will not print.

Suggestions?

[Anand_Andy]

Hi @FrankRz,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 6978. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

I hope this helps! Keep me posted. 

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