How do I get past a printhead problem to print?? Can't do a report or a cleaning.

[EL8028]

I can't print anything or print a report or do a cleaning because of the printhead problem.  The cartridges look ok, I've replaced cartridges too.  Also, I haven't been able to print color for a couple years despite having color cartridges and replacing them with new ones.

[A_Gayathri]

Hi @EL8028,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

If you're facing a printhead problem with your HP OfficeJet Pro 8028 and can't print or perform maintenance tasks, here are some steps you can try:
 

Check for Error Messages: Look for any specific error codes on the printer display. If you see one, it might indicate a specific issue.

Power Cycle the Printer: Turn off the printer, unplug it, wait for about 60 seconds, then plug it back in and turn it on. This can sometimes reset any temporary issues.

Clean the Printhead:

• Open the printer cover and remove the cartridges.
• Locate the printhead (the part that the cartridges sit in).
• Gently wipe the electrical contacts on the printhead and the cartridges with a lint-free cloth or paper towel slightly moistened with distilled water.
• Reinsert the cartridges and close the cover.

Use the HP Print and Scan Doctor: Download and run this tool from HP's website. It can diagnose and fix many printing issues, including printhead problems. HP Print and Scan Doctor

Perform a Hard Reset:

• With the printer turned on, unplug the power cord from the back.
• Wait for about 60 seconds, then plug the power cord back in without turning the printer on.
• Wait for the printer to fully start up.

Check for Firmware Updates: Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or the HP website. Update the firmware on an HP printer
 

Print a Self-Test Report: If you manage to access the printer menu, try to print a self-test report or a demo page directly from the printer’s control panel.
 

Refer to this document: HP OfficeJet Pro 8028 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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