How do I get printer to accept non-HP cartridges?

[DetteH]

I can't source HP cartridges locally so have been using 3rd party cartridges successfully until windows 11 update.

Error message says won't accept non-HP cartridges.

Locked out of changing to not auto printer updates.

[Nal_NR]

Hi @DetteH,

Welcome to the HP Support Community. 

I'd like to help!

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

The third-party ink cartridges will work. But there are many cartridges in the market which are refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

I hope that answers your concern adequately. Let me know! 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @DetteH,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @DetteH

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[DetteH]

Hi @Elohi_NR,

Thank you for your solution.

Unfortunately I have been called to a family emergency and haven't had a chance to 'test it'.

I will do so when I return home.

With appreciation.

[Nal_NR]

Hi @DetteH

I'm glad to hear that and you're most welcome. Appreciate it. Do get back to us in the future for further assistance.

Have a great weekend.

[Nal_NR]

Hi @DetteH

I'll be closing this case for now. If you need further assistance, feel free to reach out to us. Take care.