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‎08-16-2021 02:12 PM

HP Recommended
Product: HP Laser Jet Pro M203dw
Operating System: Microsoft Windows XP

I was changing the printer cartridge and when I pulled up to take it out the drum also came out.  Now, I am unable to get the drum back in properly.  Please help.

Category:
1 REPLY 1

‎08-16-2021 03:38 PM

HP Recommended

If removed by force, it is possible that a guide has been damaged which then prevents the drum from being reinserted. Consult the user guide here HP LaserJet Pro M118-M119, M203-M205, HP LaserJet Ultra M206 User Guide - ENWW for instructions on how to install the drum unit. If you are still unable to insert the drum you may need to purchase a new one or find another one so you can compare to check for damage.

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