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‎11-03-2024 06:59 PM - last edited on ‎11-04-2024 09:21 AM by Retired

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

I have installed a brand new black HP950 (CN049A) ink cartridge into my HP Officejet Pro e-All-in-One Printer (serial number [Personal Information Removed], product number A7F65A) and am receiving errors that indicate the cartridge is "damaged or failed".  I went through all of the troubleshooting steps a number of times.  The warranty for the cartridge ends FEB 2026.  I am past the return date from Amazon where I purchased the cartridge.  How can I obtain a replacement cartridge under the HP Warranty plan?

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1 REPLY 1

‎11-05-2024 11:53 AM

HP Recommended

Hi @Waldo5403,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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