How do I print in colour? Where has the feature gone? Macbook Pro Users

[JG22G]

Does anyone know how to print on HP Envy5532 in colour? It used to provide the option but I don't see it anywhere. I also don't have the same options in the images previously shared in this thread. Perhaps the features changed when upgrading to macOS Big Sur?

[Jay_G24]

Hi @JG22G,

Welcome to the HP Support Community

 I'd like to help!

I understand you are unable to print in color.

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the tray.

2. Print the report.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

   • Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the report.

   

3. Check for issues indicated on the report, and then follow the instructions provided to resolve the issue.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

If the issue persists, Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted.  

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