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‎03-30-2023 10:27 AM

HP Recommended
Product: HP OfficeJet 5258 All-in-One Printer

How much MORE DIFFICULT can HP make it to request a replacement for a defective ink cartridge? It's not as if these cartridges are cost effective by any means!  YET, HP frowns when you use a substitute  (non--HP) ink cartridge. 

Can ANYONE give me concise and accurate information as to the process for receiving a replacement?  

Category:
1 person had the same question
1 REPLY 1

‎04-02-2023 04:53 AM

HP Recommended

Hi @jujulou,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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