How do u clean the heads

[Kitty57]

Can anyone help me on how to clean the heads on the inks as my printer isn't printing properly 

[Raj_05]

Hi @Kitty57,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Cleaning the printhead on an HP DeskJet 2710e All-In-One Printer can help resolve printing issues caused by dried or clogged ink. Here's a step-by-step guide on how to clean the printhead.

Note: Before you begin, make sure your printer has paper loaded in the input tray and that the ink cartridges have enough ink. If an ink cartridge is empty, replace it before proceeding.

• Power On: Turn on your HP DeskJet 2710e printer if it's not already powered on.
• Load Plain Paper: Open the input tray and load a stack of plain, white paper into the tray. Make sure the paper is properly aligned.
• Access the Printer Software: On your computer, open the HP Smart app or the HP printer software that you have installed for your printer. If you don't have it installed, you can download it from the HP website.
• Open Printer Toolbox: In the HP Smart app or printer software, find and open the "Printer Toolbox" or "Printer Maintenance" option. This is usually located under the "Tools" or "Settings" menu.
• Select Printhead Cleaning: Look for the option that says "Clean Printhead" or something similar. Click on it to initiate the printhead cleaning process.
• Follow Prompts: The software will guide you through the cleaning process. You may be asked to confirm the action and to load a test page to check the print quality after cleaning.
• Inspect the Test Page: Once the cleaning is complete, your printer will print a test page. Examine the test page to see if the print quality has improved. If it has, you can stop here. If not, you may need to run the printhead cleaning process again.
• Repeat if Necessary: If the first cleaning didn't resolve the issue, you can try running the printhead cleaning process a second time. Sometimes, multiple cleaning cycles are needed to completely clear clogs.
• Manual Cleaning (if required): If repeated printhead cleaning doesn't solve the problem, you may need to consider manually cleaning the printhead. Keep in mind that this is more advanced and may require technical expertise. 
• Replace Ink Cartridges (if necessary): If the issue persists even after manual cleaning, it's possible that the ink cartridges themselves are old or damaged. Consider replacing them with new, genuine HP ink cartridges.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support