How do you chat with a real person for a billing issue?

[DLPearson1]

Hello all. I am trying to chat with a real HP person, not a bot or AI. I have not had any luck finding a link to chat. I have a billing issue. HP charged me twice for ink (that I only received once). Appreciate any help.

Thank you.

[Dragon-Fur]

@DLPearson1 

Welcome to the HP Community --

Instant Ink is a print-by-page model -

There is no charge for ink.

True -- The subscription is charged monthly and not "if used".

If you were charged more than once for the during the month for the subscription fee,

OR

If you have questions, concerns, or comments about your subscription and how it works,

Your faster option is to contact Instant Ink Support.

If you wish to skip the information, scroll down to "Your faster option"

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What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

OR

Wait here for an agent to find and respond to your question(s).

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[DLPearson1]

I am not enrolled in auto ink shipments! I could never use that much ink. I need to understand if I was charged twice for ink ordered in June. On June 25, my credit card was charge. Now, again today, the same amount has been charged.

[Dragon-Fur]

@DLPearson1 

OK.

Contact the seller --

For example,

If you purchased ink from the HP Store, 

Contact the HP Store Customer Service Department in your region.

If you purchased the ink from other than the HP Store,

Contact the merchant who sold you the product.

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HP Store – USA

 Store/HP.com USA Sales and Customer Service

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

Sample – HP Store - Canada

HP Store - Canada

In the Upper right corner of the webpage > Hover on the "Headset" icon

Select (for example) Contact the HP Store

HP Store - Canada - Contact Us

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"