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- How do you override a non hp-chip ink cartridge error in an ...

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03-30-2022 02:04 PM
How do you override a non hp-chip ink cartridge error in an office jet 6958 to use non hp ink?
I have tried to find the hp cartidge disable in settings and can not find it. Do i do this on the printer itself or on my laptop settings?
03-31-2022 08:54 AM
The short answer:
You cannot simply override the non-hp ink cartridge restriction.
It just doesn't work that way.
Depending on the printer model, the date of manufacture, and the available firmware for your printer,
Dynamic Security might not even be enabled,
OR
Under the circumstances listed and explained, the setting can be disabled.
Read the following documents for details on the "when, what, where, if, how" information.
Calls / Provides link to:
HP Printers - Dynamic Security Enabled Printers
Non-HP ink cartridge use (Firmware Update)
Updates have been released to correct issues in affected printers (as listed😞
HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip
Firmware - Information, Description, and Download
HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
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HP Officejet 6958 All-in-One Printer
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