How does one contact HP Support directly?

[joannenash]

Hello fellow HP Community  members,

I just got the email attached to this message.  So I am now ranked a Level 1 member.  Well, whoop de doo!  That and a $1.50 will get me a cup of coffee these days.  Sorry to seem ungrateful, but I don't want to be ranked, I want to be helped.  That's what I'm here for and so far it's been a bitter disappointment.  I have a well defined problem which I thought I explained very well in my series of posts.  I got no response for several days then an HP employee replied saying that he would put me in touch with an HP Case Manager or some such.  I thought I hit paydirt.   Again nothing.  So I am beginning to wonder what the Community is all about.  At this point it seems about as useless as the HP Support organization itself.  The problem that I initially asked the Community about was the complete lack of any way to contact HP support.  They don't provide any contact info; no email address, no phone number, no chat service - nothing.  I was hoping that the 'Community' could help me make that contact or perhaps even better help me solve the technical problem I am having with my printer.  I've been at this for over a week now and have made no progress at all.  In fact, it seems as though I have come to a complete dead end.  After this experience, why would I want anything to do with an HP product ever again?  Sorry for the rant but this has been a very frustrating experience - something I've never experienced before with any computer product manufacturing company.  I just don't get it.  Are we supposed to just throw away the products that we buy from HP when they breakdown?  No repairs available.  If so, they should provide full disclosure of this policy at time of purchase so the customer knows what to expect - which turns out to be nothing.  This from a very dissatisfied and never returning HP customer:  Number 1 ranked joannenash.

BTW, I find the claims made in the Community's letter below to be complete rubbish.  Where are the volunteers (Experts), HP partners and HP employees STRIVING to help me?  Must be on a long break I guess.  Thanks for nuthin'.

Congratulations joannenash!

Your new rank is Level 1.  Rank levels are an indication of your involvement and reputation in the community.

Did you know our community is mostly run by customers like you? We have a strong community of volunteers (Experts), HP partners and HP employees, that strive to help as many people as they can.

Moderators/Community administrators help keep the community running smoothly and on occasion, they will answer questions on how to use and navigate the site. They will assist you where they can, but please note that community moderators and administrators are not HP technical experts.

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