How to Bypass SETUP CARTRIDGE Error?

[reedclancy]

I need to bypass the following error: USE SETUP CARTRIDGES THAT CAME WITH PRINTER

Two of the SETUP cartridges that came with the printer are damaged.  When I try to use them, the printer gives me a "damaged cartridge" error.  I bought new cartridges, and now I'm getting the "Use SETUP Cartridges" error. Can I bypass this?

[Raj_05]

Hi @reedclancy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The HP OfficeJet Pro 8025, like other HP printers, is designed to complete its initial setup using the setup cartridges that came with it. Unfortunately, bypassing this error is challenging, as HP locks the printer's firmware to ensure setup cartridges are used during the first initialization.

However, here are some steps you can try.

Reset the Printer:

• Unplug the printer while it's powered on.
• Wait 60 seconds, then plug it back in.
• Restart the printer and check if it recognizes the new cartridges. This may occasionally reset the cartridge detection mechanism.

Check Cartridge Compatibility: Ensure that the new cartridges you purchased are genuine HP cartridges compatible with your model. Non-HP cartridges or refills may still not be accepted in place of setup cartridges.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[reedclancy]

Hi, this didn't work.  Is there a way to purchase setup cartridges? I saw someone say you have to do an OOBE reset--how do I do that?

[Raj_05]

Hi @reedclancy,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support