How to Exchange a defective printer cartridge

[Firedog49]

I have a black ink cartridge from the instant ink plan that has failed.  Prints one line OK, then a line very faint and broken, one line fine, one or two faint and broken.  Tried all the cleanings and fixes and nothing worked.  So I went to Office Max  and bought a new cartridge, and it works fine.  So it is your cartridge that has failed and needs to be replaced with a new one  under the plan.  

My  name is Doug Earle, Edited  printer is Envy Photo 7155, Cartridge is #64/303, Black  ink.  I need the replacement ASAP.  

[Hawks_Eye]

Hi @Firedog49 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Firedog49]

Email is DougEarle09@**bleep**.com

[Hawks_Eye]

Thanks for sharing the email address in Private Message.